FAQ

Frequently asked questions.

What does BrightDesk do?

We install an AI chatbot on your website that answers visitor questions, qualifies leads, and routes serious inquiries to booking or contact. We also build websites and automation workflows for local service businesses.

What kind of businesses is this for?

HVAC, plumbing, electrical, dental, legal, landscaping, roofing — any local service business that gets leads from their website or wants to.

Do I need to change my website?

No. The chatbot is a widget we add to your existing site. If you want a new website, our Growth and Pro plans include a full 5-page build.

How long does setup take?

Chatbot installs are typically live within 48 hours. Full website builds take 5–7 business days.

What does the chatbot know about my business?

We train it on your services, hours, pricing, FAQ, service area, and booking links. You provide the info via a simple onboarding form.

Can it handle after-hours leads?

Yes. The chatbot runs 24/7. After-hours leads are captured and flagged for follow-up.

Is there a long-term contract?

No. All plans are month-to-month with a 30-day cancellation policy.

Can I see my leads and analytics?

Yes. Every customer gets access to the BrightDesk portal with lead tracking, conversation logs, and monthly reports.

What if I need something custom?

We offer custom pricing for businesses with unique needs. Contact us and we'll work something out.

How does billing work?

All plans are billed monthly through Stripe. You can manage your subscription, update payment info, and view invoices in the portal.

Still have questions?