Legal

Terms of Service

Last updated: April 27, 2026

1. Services

BrightDesk ("we", "us") provides AI chatbot installation, website development, automation workflows, analytics dashboards, and ongoing maintenance services ("Services") to business customers ("you", "Client") under monthly subscription or one-time project agreements.

2. Subscriptions & Billing

All subscriptions are billed monthly through Stripe. You authorize recurring charges to your payment method on file. Prices are listed on our website and may be updated with 30 days notice.

3. Cancellation

You may cancel any subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months. For one-time project fees (web builds), refunds are available within 7 days if no work has been delivered.

4. Ownership

You own your website content, business data, customer lists, and any custom assets we create for you. We retain ownership of our proprietary tools, frameworks, and AI models. Upon cancellation, we will provide all client-owned assets within 14 days.

5. Service Level

We target 99.9% uptime for hosted services. Scheduled maintenance windows will be communicated at least 24 hours in advance. Emergency maintenance may occur without notice.

6. Client Responsibilities

You agree to provide accurate business information, respond to requests within reasonable timeframes, and not use our services for illegal, deceptive, or harmful purposes.

7. Limitation of Liability

Our total liability is limited to the fees you paid in the 3 months preceding any claim. We are not liable for lost revenue, lost data, or indirect damages.

8. Privacy

Your use of our services is also governed by our Privacy Policy.

9. Modifications

We may update these terms with 30 days notice. Continued use after changes constitutes acceptance.

10. Contact

Questions about these terms? Contact us at brightdesk.ai/contact.